Cosmetics and suplements

www.americanlifestyle.com provides cosmetics around the world. In their terms and conditions page they do not talk a word about SEIZURE CUSTOMS questions, they only talk of their returning products policy (you pay 15% for storage expenses and sending/returning fees in case you decide to return the product) I had a very angry problem with Spanish air customs. I order and payed $433.00 for two svectrin cosmetic cream and instead of the product, I received a letter from the spanish customs, telling my product was SEIZED. I phoned to the customs people, they told I needed a special importing costemics licence, and beeing a particular i was not able to claim and get the product!! I mailed to american lifestyle customer services asking what to do, several times... providing all the proofs and documentaction ...I did not get any answer for a week... I decided to rollback the transaction.... ONLY THEN I GOT AN ANSWER ... The told me their returning policy was the client had to pay for sending and storage expenses and blah blah... I answered I had rollbacked the transactation as they did not answer me on time, and that in any case, it would be more fair to share the expenses, because they did not warn about the SEIZURE possibility, and I had no means at all to get their products... Thet did not answer any more... But two months later, they claimed to VISA and they charged me 97$) amount for getting nothing.. Very dishonest people.. Very bad service and not kind at all

Posted by: Jorge Anmella
March 10, 2009, 6:09 am

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