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Clearpointdirect.com Carole Martin clearpointdirect.com Consumers & customers reviews, comments, possible complaints

Clearpointdirect.com Carole Martin description:

miscellaneous and a variety of home and personal items, such as specialty cookbooks (slow-cooker, four ingredient meals, diabetic, brand-name recipes,etc), and as-seen-on-tv items.

Clearpointdirect.com Carole Martin Comments & reviews:

BUYER BE WARNED ABOUT CLEARPOINTDIRECT.COM! I ordered cookbooks on August 8 from Clearpointdirect. I quickly received an order confirmation email stating that my credit card had been charged (same day as order was placed) and that I would receive a shipping notification. 6 weeks later, I called to find out the status of my order. I was told that the store had been closed the entire month of August for inventory control (no mention of this at the time I placed my order, and they took my money) and that my order was being shipped that very week. SEVEN weeks later, I still have not received my order, a shipment notification, or a response to my email saying that I needed an immediate resolution in order to avoid giving bad reviews and contacting the BBB. VERY POOR COMPANY: QUICK TO TAKE MY MONEY, SLOW TO RESPOND TO INQUIRIES, POOR EXCUSES FOR NOT FOLLOWING THROUGH WITH SHIPMENT, AND PRODUCT STILL NOT RECEIVED AFTER SEVEN WEEKS!

Posted by: Cheryl Hughes
September 30, 2008, 7:30 am
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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I just phoned Clearpoint today(Jan.16,2009) inquiring of my order I made Dec.19/2008 & they told me they were closed when I made my order-my charge statement says different though-my card charged next day!(Dec.20'08)...I wanted to cancel my order but they say it's already on its way AFTER she tells me it's about to leave the warehouse.She also tells me they have been in business 10 yrs. & they've always done orders in this manner-I'll NEVER DO BUSINESS WITH CLEARPOINT AGAIN!!!

Posted by: Barbara Martin
January 16, 2009, 4:01 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I also ordered several cookbooks - 2 each for me and my daughter. I was going to give her the cookbooks as part of her Christmas present. I received an email notice that they were going to ship in December. Here it is January 24th and I haven't received anything. I tried calling but couldn't get through. I replied to the email since it was a person's name and complained but no response. Talk about getting ripped off! I have $49.65 charged to my credit card. I think I will report it on my credit card and dispute it. AND I will NEVER order from this company AGAIN!!

Posted by: L Bruns
January 24, 2009, 9:24 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I ordered four bras in December. I paid by check, and so far...no bras. How do I get in direct contact with this company at Rouse's Point?

Posted by: Carol LaMonda
January 25, 2009, 3:31 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I have had a similar problem with clear point. I placed an order in December, received a confirmation email and my credit card was charged the same day. It is now February and I have never received the order. I emailed the company and never received a response. I also have tried calling and it took 30 minutes for someone to answer the phone call. The associate that answered the call said the order was shipped Feb. 10th and that I should receive it in 4-12 business days. When I asked why I didn’t receive the confirmation email when it was shipped she said she didn’t know and she could send me an email with my information and that it was shipped today (Feb 18th). I questioned the fact that she originally told me Feb. 10th and she said, “Oh yeah, February 10th.” The person on the phone would not give me her last name and after putting me on hold, said that the supervisor was out sick so I wouldn't be able to talk to anyone else. I still have not received the shipping confirmation email she agreed to send out. I will let everyone know if I do receive this order in the time frame she indicated. If not, I will dispute the charges with the credit card company and file further complaints.

Posted by: Juliana Zemar
February 18, 2009, 12:03 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I placed and paid for an order on 01/12/09, in the amount of $28.87 from Clearpoint Direct. I sent an email to Clearpoint Direct on 02/03/09 using the email on the PayPal receipt, as I had not yet received my order. I have not received a response. I attempted to call Clearpoint Direct on 02/03/09 and 02/05/09 with the number provided on the PayPal receipt. I got a message stating that no one is available (did not take messages).I sent a fax to Clearpoint Direct on 02/05/09 with the fax number provided on the PayPal receipt, stating that I had not received my order and have been unable to reach them.I have not received a response.On 02/06/09 I was able to reach "Christine" on the phone. I was told that the items shipped that day and would arrive in 7 to 10 days. When asked why my items hadn’t been shipped earlier, I was told they were on back order.On 02/18/09 I was able to reach “Christine”, after being on hold for 16 minutes, as I had not yet received my order. I was told that my items shipped on 02/10/09 (not the 6th, as I was previously told), and I would receive them in 5 to 10 days. At this time, I asked for a tracking number. I also asked where my items were shipped from and was told New York. After we spoke, I checked with the United States Postal Service, UPS, and Fed Ex – all of who told me that they do not have a record matching that number. I am question the validity of Clearpoint Direct as a legitimate business.

Posted by: Brittany Bowers
February 18, 2009, 3:06 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

Where to file complaints for online purchases: Better Business Bureau U.S. Postal Inspection Service PayPal Web Assured Netcheck Commerce Bureau National Consumer Complaint Center Internet Fraud Complaint Center National Fraud Information Center

Posted by: Brittany Bowers
February 18, 2009, 3:07 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

I MADE AN ORDER BY CHECK ON 1-19-09 AND THEY CASHED IT ON 2-3-09 AND IT IS NOW 2-24-09 AND I STILL HAVEN'T RECIEVED MY PURCHASE

Posted by: Sandra Anderson
February 24, 2009, 2:54 pm

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

We ordered an in-ear sound amplifier and paid via Paypal (thank goodness for that!) After numerous emails and too much patience on our parts (over two months of waiting with no response to our emails at all) I put in a complaint with Paypal who got me a refund within a few days. This company is bogus, steer clear!

Posted by: Elisabeth Thorpe
February 26, 2009, 5:04 am

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

On February 4, 2009, I ordered two pair of hose from ClearPoint Direct. They cashed my check on February 17. As of April 14, I have not received my order.

Posted by: Opal Durham
April 14, 2009, 6:46 am

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Clearpointdirect.com Carole Martin Latest customers & affiliates reviews, comments, possible complaints

Sounds like a recording - Wrote check in February, cashed in March, almost May - no product - no response to email. Bad experience - no more!

Posted by: Brenda V. Rowland
April 28, 2009, 8:09 pm

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